No matter how large or small your technology challenges are, we can probably help! We have decades of experience helping individuals and businesses large and small solve their technology challenges.
There are two ways to get support services from Leeway Austin:
- OVER THE PHONE - There are many technology issues that can be resolved with a simple phone call. To find out if your issue is one of them, call us at +1-512-600-1103
- IN PERSON - We will come to you! If you are located within our service area (See our Service Area Map) we will come to your location! Just Call us to schedule it.
Unless your issue falls under one of our other services below(PC repair / optimization services), you will only pay a simple service charge upon completion of your service call. Since we know that technology problems can happen anytime day or night we also offer after-hours pricing and availability for customers with emergency or urgent technical issues.
|Business Hours||Individual/Personal||$39 (tax included)|
|Business Hours||Business||$99 (tax included)|
|After Hours||Individual/Personal||$59 (tax included)|
|After Hours||Business||$139 (tax included)|
Our business hours are Monday - Friday 9am-7pm Central time. any service/support calls outside of this are considered After Hours for pricing purposes.
This service is for individuals who have a more serious computer problem which we can't be resolved in a timely manner during a service call. Perhaps you suffered a catastrophic hardware failure (such as a failed hard drive). Maybe you suffered a computer virus infection or other operating system failure or just want to wipe it back to factory. You only pay a flat rate service fee of $99 plus any parts or materials needed to complete your repair. We do not mark-up the repair parts or materials. These costs are passed on to you for exactly what they cost us to purchase. We offer a free pick-up and drop-off service (See our Service Area Map). Recovery of critical data from crashed/failed hard drives (if requested) would also be an additional charge and is NOT included in the PC Repair Service.
PC Repair Service - $99 (tax included) plus any parts/materials/data recovery charges.
This is our most common service for individuals. Does your PC feel slower than when you first got it? Does it feel bloated and slugish to you? We will thoroughly inspect your system for any security vulnerabilities, undesired software or other issues that are reducing your PC's performance, and resolve them. We then perform a system-wide optimization of your operating system to give you a faster, more streamlied computer with decreased boot-up time. We will also verify that all critical software is up-to-date. This service usually requires at least 24 hours to complete and is very dependant on the speed of your computer. We now offer a free pick-up and drop-off service to everyone in our service area (See our Service Area Map), but if you prefer to not be without your computer, we can also perform this service with you over the phone using our install-less remote support software.
PC Optimization Service - $69 (tax included) per device being optimized.
Every business is different so we customize our rates based on your specific requirements! Whether you just need a short consultation with a knowledgable and highly experienced technology person to make sure you're on the right path for reaching your goals, or you have a larger and more detailed project in mind, our consulting rates are very competitive. To see what we can do for you and your company, just give us a call to schedule an appointment!